If the computer is stolen, a police report must be filed. This e-mail can be printed out and stored in a safe place. If the user commits, the license is activated and the LoJack software is installed.Īt this point, ann account is created for the user and one can log in, look at personal details, the profile of the coverage, change password, and submit a theft report.Īlso, an e-mail is sent back to the customer with the company's phone number and other information. There are several stages here, including some innocuous marketing questions, and then the user gets a chance at a final commit to the install - or cancel. If you want to read it before you make a purchase decision, it's posted on the company's Website in full.ĭuring the installation process, the customer supplies the Product Registration Code, personal contact information and a password. I didn't see it as weasel worded or attempts to escape responsibilities. I read most of the 35 pages, and my estimation is that the agreement is designed to describe in detail what's expected of both parties during this stressful period, and it's designed to protect Absolute Software from misunderstandings. It's a 35 page PDF file, and I recommend reading it all because it spells out in detail just what the customer needs to do if the computer is stolen, deadlines, and procedures, and exactly what Absolute Software will do for the price paid. Next, comes the service agreement, which can be printed and must be agreed to. ![]() ![]() Installation has several stages - user can bail before final commit dmg file and the installer is just a Mac OS X application.Ĭlicking on the installer brings up the following screen: Amount received for lost computer varies based on age of computer, and is up to 90% or $1000, whichever is less.Īs mentioned above, the installation is irreversible by the user. If for whatever reason it is unable to do that you may be eligible to receive up to US$1,000. If a computer protected with Absolute’s Premium edition is stolen, Absolute will recover it or perform the data delete service. Here's how Stephen Midgley, Senior Director, Global Marketing explains it: Absolute Software offers a Service Guarantee to help give you peace of mind in the event your computer is lost or stolen. At the highest level, all files, including the OS itself, are deleted.ĭepending on some conditions, if the remote wipe is not possible, the customer could receive reimbursement. The Premium Edition offers a service, which the customer must authorize in writing, to remote wipe the computer a various levels. For a two year subscription, three recoveries, and so on. In a one year subscription, the number of recoveries is limited to two. The Premium edition works the same, but is priced at $59.99. The Standard Edition is priced at US$39.99 initially for a year, and each subsequent year renewal is also $39.99. There are three versions of the software: LoJack Standard Edition, Premium Edition and CompuTrace for corporate environments. After proper police procedures are followed, Absolute Software and the victim coordinate with the local police to recover the computer and return it to the owner. If the computer is lost or stolen, and subsequently appears on the Internet, the hidden LoJack software can be used to identify the physical location of the computer by various means. That's done remotely by Absolute Software. Once installed, the software is there to stay unless the customer plans to resell the computer and requests that the software be removed. ![]() This software, is persistent, meaning that it can rebuild itself and is not affected by a complete disk reformat or an NVRAM reset, which simply resets firmware variables. (PCs still haven't caught up with Macs which have been using the EFI for years.) On the PC side, that's called the BIOS, an older technology. On the Mac side, LoJack installs software using the Extensible Firmware Interface (EFI). It assists with the recovery of a stolen Mac so well that the company has been able to recover about 75 percent of stolen Macs. LoJack for Laptops from Absolute Software installs software on your Mac that can't be deleted. Worse, there's information on that computer you'd really like not to be in the hands of a thief. ![]() After panic and some subsequent aneurisms, you return home to find that TSA has no idea where your computer is. Your flight has just pushed back from the gate, you're fiddling with your backpack under the seat in front, and you realize that your MacBook is still back at airport security. recovers about three out of four of the stolen computers and can initiate a remote wipe to protect sensitive personal or corporate information. LoJack for Laptops from Absolute Software Corp. Many times a week, a Mac user experiences that sickening realization that a treasured MacBook has been lost or stolen.
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